Refund Policy

At MavenThoria, we believe in keeping things fair, transparent, and flexible for every author. This policy explains how booking and paying for our services works, what happens if you change your mind or your plans change, and how refunds are paid. The same terms apply to every client, whether you book for yourself or for a business, except where the law where you live requires something different or gives you more, as it does in Quebec. Every refund described below is the amount we actually received from your payments, as ‘How refunds are paid’ explains.

Nothing is charged until you accept a written proposal from us. Your proposal sets out the service, who will do the work, the total fee and its currency, your booking payment in money, each later payment with its amount and when it falls due, your start date and delivery date, the exact calendar date on which each cancellation period below ends, counted as this policy describes, and how to reach us. When you accept, we email you a copy as a PDF the same day.

Once you accept your proposal, a booking payment of 30% of the total fee reserves your start date. It is part of your price, not an extra charge, and it allows us to plan our schedule in advance. You are welcome to pay more than 30%, or the full fee, at the start. Whatever you pay up front, the amount we keep if you cancel is always worked out as a share of the total fee, never as a share of what you have paid. If you live in Quebec, please also read ‘If you live in Quebec’ below.

The rest of your fee is paid in one of three ways, whichever your proposal sets out:

• by milestone, with a payment for each stage of the work;
• as a fixed amount at the end of every week or every two weeks, for the work done in that period; or
• in a single payment when the work is complete.

Each milestone payment, and the single payment on completion, falls due when you approve the work it covers, or at the end of its review period (the days your proposal gives you to look the work over) if you have not asked us for changes by then. We send you a payment request for each payment when it falls due: a payment link, or our bank details for a wire transfer. We never charge interest or fees for paying in stages, and nothing falls due after the review period for your final delivery.

You can cancel for any reason within 14 days after the day you accept your proposal, and we refund everything you have paid. The 14 days begin the day after you accept, so if you accept on March 1, you can cancel until the end of March 15. If you live in the EU and the last day falls on a Saturday, Sunday or public holiday, you have until the end of the next working day. Your proposal prints the exact date.

We do not start work within those 14 days unless you ask us to. If you would like us to start sooner, tick the box on your proposal asking us to begin within your 14 days. By ticking it you also confirm that you understand two things: if you cancel, you pay for the work done, and once all the work in your proposal is complete, your right to change your mind ends. If you then cancel within the 14 days, you pay only for the work done up to the day you tell us, as a share of the total fee in proportion to the whole of the work in your proposal, and we refund the rest. If we complete all the work in your proposal within the 14 days at your request, including any revision round, your right to change your mind ends then. If you don’t ask us to start early, your start date falls after your 14 days end.

Your first 14 days always come first. Where they overlap with the periods below, this section applies.

If you live in the UK or the EU, your proposal also includes the standard cancellation notice and form. You may use the form if you wish, but any clear message is enough.

We are glad to start at short notice whenever we have room, and starting soon costs nothing extra. Your proposal shows your start date and your delivery date. Starting early does not shorten the work itself, so your delivery date is set just as it would be for a later start.

If your start date falls within your first 14 days, we begin on that date only if you tick the box on your proposal asking us to, which also confirms the two points under ‘Changing your mind within $14 days’. As with every booking, we begin once we have your booking payment and your manuscript or files, as section 3 of our Terms and Conditions explains.

• If you cancel within your first 14 days and before work begins, we refund everything you have paid.
• If you cancel within your first 14 days and after work has begun, you pay only for the work done up to the day you tell us, and we refund the rest.
• After your first 14 days, ‘Cancelling before your start date’ and ‘Stopping part-way’ apply.
• If we complete all the work in your proposal within your first 14 days, as you asked, including any revision round, your right to change your mind ends then. Your rights under the law where you live still apply.

Until your first 14 days end, and before work begins, you can move a start date that falls within them free of charge, at any notice, to a new date within 12 months of the original one. This counts as your one free move. The cancellation periods below then count from your new start date, and your first 14 days still count from the day you accepted your proposal. If your new date also falls within your first 14 days, we will ask you to tick a new early-start box for it.

If you are working to a deadline, please tell us before you accept your proposal, and we will tell you honestly whether we can meet it without rushing your book. If we can, the delivery date in your proposal will be no later than your deadline.

You can cancel at any time before your start date. After your first 14 days, if you cancel before work begins, we keep a small share of the total fee for the time we reserved for your book, and we refund everything else you have paid.

Cancelling exactly 14 days before your start date falls in the 6% period. If you live in the UK or the EU, these amounts are the most we keep: if our actual loss is smaller, for example because we fill your slot, we keep only our actual loss and refund the rest. Your proposal prints the exact dates for your booking. If you live in Quebec, a different rule applies; see ‘If you live in Quebec’.

If your first 14 days have ended and your start date has passed, but work has not begun because we are still waiting for your files, we keep 10% of the total fee, as in the last row above, and refund everything else you have paid.

Plans change, and that’s okay. You can move your start date instead of cancelling. Your first move is free, as long as you tell us at least 7 days before your start date and your new start date falls within 12 months of the original one. Your booking payment carries over in full, and the cancellation periods above then count from your new start date. Your first 14 days still count from the day you accepted your proposal. For a start date within your first 14 days, see ‘Starting at short notice’ above. We are glad to look at further moves, or moves at shorter notice, subject to availability.

You can stop at any time after work has started. If you do, you pay for the work done up to the day you tell us: completed stages in full, and the current stage in proportion to the work done on it, or 10% of the total fee if that is more (if you live in the UK or the EU, never more than our actual loss). We refund everything else you have paid, and no later payments fall due. We send you the work done so far, and the rights in the work you have paid for are yours. If you stop within your first 14 days, the section above on changing your mind applies instead, and the 10% minimum does not.

If we have to cancel, or we need to change your start date and you do not agree to the new one, we refund everything you have paid for work not yet delivered, in full, with nothing deducted. If you would rather keep working with us, we will offer you a new date instead, and the choice is yours.

Email us at [email protected], reply to any of our emails, or send a WhatsApp message to +1 307 529 8550. Any clear message counts. Your cancellation takes effect on the day you send it. We confirm by email with the amount of your refund and the date we will pay it.

We pay every refund within 7 days of the cancellation, whoever cancels, to the card or account you paid with. We refund what we actually received from your payment. Fees that payment providers and banks deduct from your payment on its way to us, such as processing, transfer and currency conversion fees, and any tax or government charge withheld from it, are not refunded, because we never receive them. The one exception is when we are the ones who cancel, or move your start date to one you do not agree to: then we refund in full, with nothing deducted. We tell you the exact amount when we confirm your cancellation.

Any fees, taxes, currency conversion or other charges that your bank, card issuer, payment provider or government applies when you receive the refund are outside our control, and we are not responsible for them. Your bank may take a further 5 to 10 business days to show the refund. Refunds are always paid in money, never as a credit in their place.

Where the law where you live entitles you to a refund of everything you paid with nothing deducted, we refund it that way. This applies, for example, to consumers in the UK and the EU who cancel within their first 14 days.

Book coaching is paid month by month rather than as one project, so it works a little differently. Section 8 of our Terms and Conditions sets out the rest of the coaching terms.

• Booking: there is no percentage booking payment and no minimum term. Paying for your first month books your coaching.
• Each month: we email you a payment request 14 days before each new month. Paying it continues your coaching for that month. If you pay it the day it arrives, your 14 days to change your mind end before the new month begins, so it starts on time; if you pay later and would like it to start on time anyway, just tell us when you pay. If you don’t pay it, your coaching ends with the month you have paid for, with nothing owed. We don’t store your card or renew anything automatically.
• Your 14 days, every month: you can cancel within 14 days after any monthly payment, counted as under ‘Changing your mind within 14 days’, and that payment is refunded. If you asked us to start that month’s coaching within those 14 days, we deduct a share in proportion to the days of coaching that have passed by the day you tell us. If you don’t ask, that month begins the day after your 14 days end and runs a full month from there.
• Stopping: you can stop at any time, with no notice period, in any of the ways under ‘How to cancel’. Your notice stops all future months from the day you send it. Unless you are within your 14 days, the month already under way runs to its end, and nothing further is charged. We confirm in writing with your last coaching date. If you stop before a month you have paid for has begun, we refund that month.
• Refunds part-way through a month: after your 14 days, a month already under way isn’t refunded if you simply change your mind. We do refund the unused part of the month, in proportion, if we miss calls or feedback we owe you and cannot make them up, if we end your coaching, or if you have to stop because of serious illness, bereavement or loss of income.
• Calls: you can move a call free with at least 24 hours’ notice, and call times are shown in your own time zone. A call cancelled later than that, or missed without letting us know for more than 10 minutes after its start time, counts as held, because the time was set aside for you. One late move a month is fine as a courtesy, and if something urgent comes up, it never counts against you. If we cancel a call or are more than 10 minutes late, you receive a replacement call. Unused calls and pages carry over into your next paid month, and then lapse.
• Quebec: see ‘If you live in Quebec’ below.

Quebec’s consumer protection law gives you further rights, and we follow it.

• Projects: we take your booking payment by credit card only. If you cancel, you pay only our documented costs, the value of the work done and any loss we can show we suffered, instead of the 6% and 10% shares and the 10% minimum above, and we refund the rest.
• Book coaching: we take each month’s payment only once that month’s coaching has begun, and never before your first call has started. You can stop at any time by telling us in writing. If you do, we refund the part of the month not yet given, worked out by the day, with no penalty.
• French first: your proposal or coaching contract, and this policy, are offered to you in French first, and a coaching contract includes the cancellation form the law requires.

Nothing in this policy limits your rights under the consumer laws of the country, state or province where you live, for example where work is faulty or late. Where the law where you live gives you more than this policy does, you receive more.

This policy applies to proposals accepted, and to every month of book coaching paid for, on or after November 1, 2026. Earlier bookings keep the terms they were made under. If you are already a coaching client, we will email you at least 14 and no more than 30 days before these terms apply to your coaching. If your proposal is more favourable to you on any point, your proposal applies on that point.

At MavenThoria, we want you to feel confident about working with us. If you have any questions about these terms, just reach out before booking.

Email: [email protected]